Information
We at Tea Thyme by K understand you may have questions about ordering our delicious food online. Explore our FAQs to learn more about our service.
Frequently asked questions
What are your order cutoff times and requirements?
To ensure you receive your delicious food from Tea Thyme by K on time, please place your order by 6pm each Tuesday.
Specific requirements, such as minimum order quantities, may apply for catering orders.
Upfront payment is required. Once we receive payment, your order status will be updated to 'paid' which indicates that your order is underway.
What are your delivery zones, dates and costs?
Tea Thyme by K delivers every Thursday and Friday to Gladstone suburbs for $7.50 delivery fee.
Delivery to surrounding suburbs such as Boyne Island, Tannum Sands, Calliope, and Benaraby will incur a $15.00 delivery fee.
Your order status will be updated to 'shipped' once it is onboard for delivery.
Your food will arrive fresh in a temperature-safe manner.
What if I want to pick up my order?
Yes, you are welcome to pick up your order.
Please select this option at check-out and we will provide all the information you need to collect.
What makes Tea Thyme by K different from other online food shops? What's your special sauce?
Our freezer friendly family meals set us apart. Tea Thyme by K offers delicious, home-cooked meals that are easy to store and reheat, perfect for busy families.
We are also happy for our customers to provide their own baking dishes i.e. slow cooker etc. to suit their personal catering preferences.
I can't find what I want. Do you cater for special orders and/or events?
Of course we do! We regularly cater for special order requests, private events, breakfasts, and more, but those aren’t as easy to arrange via a website ordering system.
Please submit an enquiry via the Catering page on our website and we’ll be in touch to discuss options.
Do you accept special dietary requests?
We are happy to cater to your special dietary requests.
Please make a note on check-out with your specific requirements. We will get in touch if we wish to confirm further details to ensure we meet your needs.
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